• CASE STUDY

How a leading issuer reduced card declines by over 35%

A well-established card issuer with over 4 million cards under management wished to improve and optimize its customer experience, specifically by avoiding card declines. When a customer’s card is declined, the issuer risks losing its top-of-wallet positioning, the loyalty of its cardholders, and incurring the high operational costs associated with increased call center volumes.

In this case study, you’ll learn:

  • How a top card issuer with 4M+ cards reduced declines by 35%
  • The role of real-time merchant collaboration in boosting authorization rates
  • How Kipp’s platform enabled risk-sharing and over-the-limit approvals
  • Key insights into how declines were turned into approvals in under 200 milliseconds